Jigsaw takes strategic steps to further enhance its commitment to customers

Jigsaw has taken strategic steps to further enhance its already market leading commitment to customers by partnering up with the returns revenue platform Reveni.

Through working with Reveni’s platform, Jigsaw is now offering instant refunds (fronted by Reveni) across all customers to heighten their experience with the brand and provide a unique post purchase experience that supports their loyal base of customers, especially important during these economic times.

For Jigsaw, this provides important customer lifetime value return, improved revenue opportunities and optimises a large part of the operational pressures created through returns and specifically the refunds process.

Perdita Prior, Head of E-Commerce at Jigsaw comments “Teaming up with Reveni has not only improved customer satisfaction but also streamlined our operational efficiencies and unlocked additional revenue opportunities. Reveni’s professionalism and expertise has significantly contributed to the success of this initiative and underscores our commitment to delivering exceptional experiences for our customers.”

Chris Emberson, UK Country Lead at Reveni says, ‘We’re delighted to be working with such an iconic brand and the team at Jigsaw. From the first discussions Jigsaw’s complete commitment to customers was obvious and our platform is providing multiplier benefits across various business units so looking forward to seeing the impact through 2024 and beyond’.