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Selfridges and Superdry to benefit from DHL’s new returns service partnership with ZigZag

Tom Bottomley
31 March 2022

DHL Parcel UK has today announced a new partnership with returns platform ZigZag, which will see ZigZag’s network of retailers, including Selfridges, Superdry and Boohoo Group now benefit from access to DHL’s fast and convenient Just Right Returns service.

ZigZag’s network of over 100 retailers will now be able to offer their customers the option to return their parcels at any one of DHL’s 3,500 ServicePoints nationwide for next day collection, with returns then being delivered back to the retailers the following day.

The fast turnaround offered by DHL will appeal to retailers looking to get goods back on the shelves quickly through efficient returns handling.

Returns are trackable to consumers through the DHL Parcel app and, through the new partnership, retailers will also be able to track returns via ZigZag, providing visibility throughout the process.

DHL’s Just Right Returns service sees drivers pick up multiple parcels from ServicePoints, while also completing drop-offs, creating a more environmentally sustainable and cost-effective operation.

Peter Fuller, CEO of DHL Parcel UK, said: “As e-commerce continues its rapid growth, there is a demand for effective returns solutions to meet this same pace. Our returns service is fast and convenient and we are delighted that, by partnering with ZigZag, it will be available to a whole new network of retailers.”

Al Gerrie, Co-Founder and CEO of ZigZag, added: “We’re committed to enhancing our service and choice to customers through the very best partnerships and this new relationship with DHL Parcel is a great example of that.

“DHL is an excellent brand with a reputation for its fast and reliable network so we’re thrilled to make its returns service an option for our retailers.”

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