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Schuh and New Look join InPost’s label-free returns service

Tom Shearsmith
22 April 2021

InPost, the out-of-home and e-commerce delivery company, has announced the addition of schuh and New Look to its recently launched QR code returns service.

Shoppers only have to scan their QR code at the locker and put the parcel inside, making the returns process faster, easier and more environmentally friendly, saving paper and preventing wastage.

Recent research conducted by InPost found that 30% of people do not have access to a printer at home they can use to print returns labels, rising to almost half (44%) of people aged 18-34 don’t have access to a printer at home to print return labels, and two-thirds (66%) of this age group reported that they would prefer to use a code that can be scanned on their phone, rather than having to add a physical label to the parcel they are returning.

43% of consumers surveyed are more concerned about the environmental impact of delivery and returns than in the past, which rises to just over half (51%) among 18-34 year olds.

Leading multichannel retail brands Schuh and New Look are the latest UK brands to sign up to the service, as they look to broaden and increase return options available due to their continued focus on removing friction from the online retail experience.

Jason Tavaria, CEO at InPost UK said: “We’re incredibly excited to partner with Schuh and New Look by supporting their ambitions to offer super convenient returns to their customers.

“At InPost, we’re on a mission to make the returns process as easy as possible for both retailers and their customers thus bringing the high street convenience online. As we continuously build out our UK network at pace, we are excited to bring InPost Instant Returns closer to consumers.”

Alice Cleary, CMO at Schuh added: “At Schuh we always strive to offer our customers the easiest and most convenient options. It’s fantastic we can partner with InPost to offer such a hassle-free method of return. As a business we are constantly looking for ways to operate more sustainably and minimise wastage, so the fact ‘Instant Returns’ is paperless with no need for a printer means it’s the perfect fit for Schuh.”

Nigel Oddy, CEO at New Look commented: “As a truly omnichannel business, we are always looking for new ways to make life easier for our customers, so we’re delighted to partner with InPost to offer Instant Returns. With no need to use a printer, customers simply scan a QR code on their phone and drop off their returns at their nearest InPost locker. It’s an innovative new service that not only gives customers a locally convenient option, but also offers a more sustainable way to process returns.”

In January, InPost announced the roll out of digital receipts across its locker network, meaning customers can receive proof of postage directly to their smartphone.

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