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InPost introduces digital receipts across UK locker network

Tom Shearsmith
18 January 2021

Locker delivery brand InPost has announced the roll out of digital receipts across its UK self-service locker network, located at railway stations, high streets and supermarkets.

Replacing paper receipts, the new technology means that customers using its lockers to make returns or send parcels can receive proof of postage directly to their smartphone.

By scanning the QR code presented on screen when items are dropped off, the customer is taken to the InPost site, where they can enter an email address and immediately have a digital confirmation.

The increased investment into locker collection technology follows a rapid shift from online retailers adapting its services in light of the COVID-19 pandemic.

As lockers are outdoors and available 24/7, consumers are able to to collect or drop returns whenever they feel safe. The lockers are also self-serve which means there is no interaction with others during the collect and drop off process.

InPost also offers customers the ability to track their item across its entire onward journey, from collection by courier right to the point of delivery, meaning they can be sure their parcel is safe and secure.

Jason Tavaria, CEO at InPost commented: “We’re always looking for ways to make lives easier for our customers. We also know tracking is important, especially when making returns. The new digital receipts mean our lockers are now even faster, and even greener to use. With the ability to enter in contact details through your smartphone, they are also as contact-free as possible.

“With delivery networks already stretched this peak season, out-of-store click and collect options are able to add some much-needed capacity into the system. And with lockers open 24/7 customers can skip the queues and make collections and returns, or send parcels, any time that suits them.”

InPost currently has partnerships with brands including Missguided, Boohoo and JD Sports.

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