Stores remain the centrepiece of more than 70% of customer journeys. Yet retailers are struggling to address staffing challenges which impede their stores' ability to deliver the omnichannel customer experience, increase conversion of potential customers and drive loyalty and repeat purchases.
How do we deliver a vision of experiential retail with the challenges we face within our businesses?
Challenges arise if staff don’t have the right technology at their fingertips, meaning it can be difficult to make a timely sale. Retailers need to empower their staff to better serve customers – know where stock is, take mobile payments, order items and arrange how to fulfil and deliver these goods.
Join us on the 24th January for this intimate roundtable discussion, to explore how to overcome staff challenges to achieve your brand promises in stores, and to network with peers over breakfast among the art-deco grandeur at London's latest restaurant from The Wolseley - The Wolseley City.
Format and Timings:
Venue address: The Wolseley City, 68 King William Street, London EC4N 7HR
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