You're Fyred: just how fair is the influencer backlash?
While influencing others isn’t new, the idea of an ‘Influencer’ is. We’ve seen a huge growth of individuals with large followings on social media pitching themselves as the magical conduit between brands and consumers. Vast sums have been spent, but there’s a new mood, and an anti-Influencer sentiment is building.
One of the surprise Netflix hits of recent months was the documentary, “Fyre: The Greatest Party That Never Happened”. It focused on the naive attempt to hold a luxury music festival on a Caribbean island. "Influencers" were vilified and blamed for enticing people to part with their cash. More than regular models, because they used their huge social media following to promote the festival, they we’re given, rightly or wrongly, some of the responsibility for the festival’s spectacular failure.
Buzz Carter, Head of Outreach at Bulldog Digital Media, a digital marketing agency, says, “Negativity towards Influencers has been brewing for a while now, following multiple scandals over the past few years, like Warner Brothers paying YouTube Influencers for good reviews for “Shadow of Mordor”, multiple Influencers not marking paid posts as ads, Influencers pushing gambling and scams to a young audience (RiceGum & Mystery Brand) and the ongoing issue of fake followers and interaction.
"Influencers only work when their audience trusts them."
Buzz Carter, Bulldog Digital Media
“This has been in the background for a while, but with the Fyre festival documentary, it’s boiled over.” he says. “Influencers only work when their audience trusts them, but all of these have shown an untrustworthy aspect to Influencers, but I definitely think the Fyre Festival doc was a catalyst for a lot of the negativity going around now, as it showcased the issue to people who wouldn’t have thought about it.”
The general public are finally understanding the meaning of the term "Influencer". What first started with bloggers and YouTubers has morphed into "Influencers’" and "Content Creators: over the past few years. The dictionary definition of "Influencer" states; “a person with the ability to influence potential buyers of a product or service by promoting or recommending the items on social media.” It is usually focussed on the Instagram platform.
Yuval Ben-Itzhak, CEO, Socialbakers, a social media marketing platform, says: “It is centred around Instagram because Instagram really is the social media platform from which influencers were born. Because of the highly visual nature of the content posted on the platform, it is the place where brands are seeing the most engagement on their content. Hence it is also the place where celebrities and influencers are able to interact with these brands to drive mutual benefit.”
The Advertising Standard Authority (ASA) has issued guidelines to tidy up the difference between sponsored posts and non. Recently, sixteen social media stars including Rita Ora and Alexa Chung have been warned by the Competition and Markets Authority that their posts could break consumer law (read our legal expert's guide to the CMA rules here). Shahriar Coupal, Director of the Committee of Advertising Practice (CAP) said: “Responsible influencer marketing involves being upfront and clear with the audience, so people are not confused or misled and know when they’re being advertised to. The relationship between Influencers and their followers relies on trust and authenticity, so transparency is in the interests of all parties. This guide on the standards will help influencers and brands stick to the rules by being upfront with their followers.”
The guidelines state you have to declare #AD or similar, when you’ve been "paid" in some way (can be freebies, doesn’t have to be money), AND, had some form of editorial "control" over the content. It’s not an "either/or" – there has to be both "payment" and "control" for this type of post to count as an #AD under the CAP Code.
The BBC’s recent broadcast of a Panorama provocatively titled "Million Pound Selfie Sell Off" focused on the negative types of things Influencers are promoting like fad diets and teeth whitening. It jumped on the Influencer backlash which is rippling out to the wider public. It’s creating feeling of being hoodwinked or cheated.
"If one platform is under the microscope, then there should be a united set of rules targeting ALL advertising across newspaper and magazine journalism, print titles AND social media."
Erica Davies, Home influencer with 130k Instagram followers
Erica Davies, a former newspaper fashion editor and womenswear and home Influencer with 130K followers on Instagram, commented on Twitter in response to the Panorama programme: “Transparency and honesty is key. But equally, the playing field needs to be level. If one platform is under the microscope, then there should be a united set of rules targeting ALL advertising across newspaper and magazine journalism, print titles AND social media."
A few people’s untrustworthy ethics on social media platforms is bringing negative heat onto Influencers in general. “There are a lot of responsible, trustworthy people trying to provide interesting, creative content on social media, that doesn’t just involve ‘selling stuff.’ It’s a shame #BBCPanorama didn’t talk to any of them,” she says.
Anybody can be an Influencer, and there are many crossovers between jobs, but it’s the fixation on the numbers of followers and engagement that is creating an environment for people to cheat the system. There have been recent articles calling out people for buying followers and “cheating” the system. Is this a sign of the bubble bursting for Influencers and the saturation of the market or is this an element of jealousy of those “living their best life”?
If you consider yourself to be an Influencer then everything is self-promotion. Your entire business is based on pushing yourself and proving your influence and trying to monetise that. But, people are growing tired and suspicious of vacuous content.
William Matthews, menswear marketing specialist, says: “Anti-Influencer sentiment is being fuelled by opportunistic, uninformed individuals who can’t base their opinions on relevant frames of reference or experience. “I love this” means nothing unless you can explain in a meaningful, informed way why that is.
"Hats off to the fantastic influencers who have worked hard to evolve their taste, opinions and truly understand their subject matter (in the same way journalists/editors do) with hard-won experience and relevant frames of reference. They add huge value to the media mix for brands,” he says
Consumers are also switching off. According to a report by Mindshare, Google Trends queries like “social media harms your mental health” and “social media seriously harms your mental health” have risen in the last 12 months, by +5,000% and +4,000% respectively. The report by Mindshare entitled "Trends 2019", which holds quantitative research from more than 6,000 consumers aged 18+ across the UK found 61% of consumers are doing more to monitor their own screen time, 72% of consumers have begun to unfollow certain people and accounts altogether and 66% of people have started to hide social media posts from people with differing views.
With the decline of print, digital, including social media, is going to be a more important way to reach consumers for brands. “While influencer marketing has been around in some form or another for a long time, it's really only in the last year or so that it has become such an important tactic for marketers,” says Ben-Itzhak. “As with anything that involves exchanging money for a service, the practise is open to a certain amount of fraud and misbehaviour. It will bring greater dependency on marketing technologies to help brands identify the right Influencer and as to help Influencers vet the brands before they work with them.
"If you look at celebrity throughout the ages, there has always been competition from within and jealousy from the outside. Influencers are very much an extension of that. What will be interesting to see in the next months/years is how much credibility consumers will continue to give to macro influencers, such as the big name celebrities who have a high price tag for each post, versus the micro-influencers, who have smaller follower numbers but greater credibility with their niche communities.” says Ben-Itzhak.
Influencers wear many hats and celebrities promoting products isn’t a new concept. What Influencers have to realise is, this direct dialogue with their followers makes them look more responsible. How much do brands employ Bella Hadid or Kendall Jenner for their modelling skills rather than their social media numbers?
“For the future of the industry, I can see Influencer marketing being put under tighter regulations on what they can promote and how they promote, as well a crackdown on fake followers, Social Chain are actually working on a tool to see through follower fraud. So in the future I think influencer marketing will thrive, but it will be more carefully used by brands than it has been over the last few years.” says Carter.
These documentaries and programmes have put a spotlight onto this Influencer world and is making the general public become more cynical and wary of social media Influencers. It will be interesting to see whether this new toxic environment makes brands want to distance themselves and implodes the entire market entirely.