tep into your local post office during your lunch break and you will see them: queues of shoppers, packages in hand, waiting to return items they have bought online. But not all of the clothes being returned to major retailers will be unworn.
According to a survey, a fifth of shoppers admit to buying items with the intention of wearing them and then returning them. “Wardrobing” is estimated to cost UK retailers £1.5bn, and they are increasingly clamping down on the practice: earlier this year, the online retailer ASOS announced it would blacklist serial returners. We took to the streets of London to find out how common wardrobing really is – and whether the retailers should be worried.
Read the full article on The Guardian here.