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Moss Bros to launch private appointments in-store

Tom Shearsmith
09 June 2020

Moss Bros has confirmed it will launch a one-to-one appointment offering, as part of the phased reopening of its store portfolio this month.

The service will allow customers to book appointments to skip the queue for a personalised shopping experience or the opportunity to visit the shop outside of usual opening hours.

Appointments are free of charge, with no obligation for customers to make a purchase, and are bookable via the retailer’s e-commerce site.

The menswear retailer is due to reopen from 15 June, reopening 16 stores, which are primarily located in outlet villages or centres with large car parks. A further 26 stores will open on 17 June, followed by 34 on 22 June.

New safety measures at the reopened stores will include perspex screens fitted at tills, card only payments and hand sanitiser stations throughout stores.

Products that have been tried on or returned will be steam cleaned and held for 24 hours in quarantine before being resold or put on display.

Moss Bros Chief Executive Brian Brick, said in a statement: “We are delighted to confirm our phased store reopening programme and also launch private appointments, which will enable us to style customers in a way that will give them confidence and security and will also help us manage the planning of our stores, we see this as an area for growth now that we are in the new normal.”

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