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Marks & Spencer shakes up management for “next phase of transformation”

Tom Bottomley
18 May 2021

Marks & Spencer has today announced a realignment of its management structure for the “next phase of transformation”.

Katie Bickerstaffe and Stuart Machin will become joint Chief Operating Officers. Machin will continue as Managing Director of Food but also take oversight responsibility for operations, property, store development and IT. Bickerstaffe will give oversight to the data, services, clothing and home and international businesses.

Eoin Tonge will take on strategy and transformation planning as part of his remit as Chief Financial Officer, while Sacha Berendji moves from his current operations role to focus on “future stores” and accelerate the development of the retailer’s “10X” digital stores, store renewal, store rotation and IT.

Richard Price and Paul Friston remain as Managing Directors of Clothing and Home and International respectively.

The executive committee will continue to operate as the business’s central decision-making body and its membership is unchanged.

Marks & Spencer M&S

M&S CEO Steve Rowe

The management shake-up is part of M&S CEO Steve Rowe’s three phase transformation programme, which launched three years ago beginning with “Fixing the Basics.”

Since then, there have been far reaching changes in how the M&S business is organised, its people and culture, the shape of the store estate, use of technology and “improvements in product and value to broaden appeal.” As a result, the business is now moving on from the “Fixing the Basics” phase to reinvest in the brand and restore growth.

Rowe said: “Over the last three years we have built a great team of people at M&S and covered a lot of ground. Now we need to move into the next phase, and that means accelerating the pace of change, and Stuart and Katie will bring even more impetus to our core businesses. With that I will, with Eoin’s support, be better able to concentrate on building the M&S of the future and our path to growth.”

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