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Amazon and Royal Mail voted most reliable delivery companies

Chloe Burney
20 December 2022

A recent survey asked customers to rank delivery services, with Amazon taking the lead at 89% satisfaction and DHL coming in last with a mediocre 64% satisfaction.

As we approach Christmas, delivery companies battle to cope with high demands whilst maintaining a good service. Though not every online retail destination allows consumers to choose shipping companies specifically, some offer several options. asked 3,144 shoppers in the UK during September 2022 about their delivery experiences in 2022 and the percentage of satisfied customers is as follows:

  • Amazon - 89%
  • Royal Mail - 86%
  • DPD - 79%
  • Evri (formerly known as Hermes) - 76%
  • FedEx - 74%
  • Yodel - 72%
  • UPS - 70%
  • Parcelforce - 70%
  • DHL - 64%

The research also revealed that customers are often confused about missing and damaged parcels. If deliveries don’t go to plan, customers have the right to contact the retailer to resolve issues, as their contract is with the place of purchase, not the courier.

If an order arrives damaged or faulty, shoppers have a right to refuse it and get a refund, repair, or replacement. In addition, if customers pay extra for special delivery and the order arrives after agreed, they are entitled to claim back the extra delivery cost.

Due to the lack of confidence in courier services, many consumers are now opting for pick-up options with companies such as InPost, which has now deployed 4,000 locker units across the UK.

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