{"id":164445,"date":"2021-03-23T12:25:23","date_gmt":"2021-03-23T12:25:23","guid":{"rendered":"https:\/\/www.theindustry.fashion\/demand-for-concierge-style-delivery-services-to-flourish-post-pandemic\/"},"modified":"2021-08-06T12:10:43","modified_gmt":"2021-08-06T12:10:43","slug":"demand-for-concierge-style-delivery-services-to-flourish-post-pandemic","status":"publish","type":"post","link":"https:\/\/www.theindustry.fashion\/demand-for-concierge-style-delivery-services-to-flourish-post-pandemic\/","title":{"rendered":"Demand for concierge style delivery services to flourish post-pandemic"},"content":{"rendered":"
Fashion and footwear brands offering \u201ccome to me\u201d retail services stand to secure a far larger share of post-pandemic online sales, with consumer appetite for the service set to boom, a new report by Barclaycard Payments suggests.<\/p>\n
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\u201cCome to me\u201d retail services (where delivery drivers wait for customers to try items on, before taking back any unwanted goods) have been used by 9% of consumers since the start of the pandemic, with 94% of customers planning to use them again and 34% of all shoppers saying they would be more inclined to buy from brands which offered the service going forward<\/strong>, the report said.<\/p>\n Compiled in partnership with Futurist Tom Cheesewright, the report also highlighted a number of other key shifts in consumer behaviour expected to accelerate following the UK\u2019s exit from lockdown.<\/p>\n With UK consumers currently receiving an average of seven parcels a month \u2013 up from five a year ago, demand for online deliveries and \u2018Click and Collect\u2019 services is also expected to continue gaining momentum.<\/p>\n In addition, with 30% of all consumers now \u201cregularly\u201d leaving their wallets at home, mobile payments look set for further growth.<\/p>\n Increasingly mindful shoppers are also expected to prompt further demand for ethically made products, with 46% of consumers now actively seeking out more ethical products and 88% planning to continue this shift in behaviour after lockdown ends.<\/p>\n Shopping locally is also expected to become a key \u201clockdown legacy,\u201d with 91% of Brits who have been shopping locally throughout the pandemic saying they will continue to do so in a bid to support smaller and independent businesses, the report said.<\/p>\n \u201cEncouragingly,\u201d small and medium sized businesses appeared to be responding to the new landscape, with 29% planning to invest in new equipment and technology in 2021 and 13% viewing technology as the top opportunity for growth over the next year, it added.<\/p>\n Commenting on the findings, Cheesewright said: \u201cEchoes of this pandemic will be heard long after lockdown is lifted through a sustained shift in our buying behaviours.<\/p>\n \u201cThe trend towards online and concierge services looks set to continue, with shoppers seeking ever greater convenience and clawing back time to spend elsewhere.<\/strong><\/p>\n \u201cRetailers that can strip friction from their sales process while making us feel special will continue to succeed.<\/strong><\/p>\n \u201cMeanwhile, we continue to seek a greater connection with our local community,\u00a0going against the all-digital trend. Suburban stores that have survived lockdown look set to thrive when it lifts.\u201d<\/p>\n Barclaycard Payments managing director Kirsty Morris added:\u00a0\u201cA year of on-and-off lockdown restrictions have accelerated many retail trends and created some new, unexpected ones.<\/p>\n \u201cRetailers need to respond to these trends. Now more than ever, Brits expect shopping to be convenient, quick and good value-for-money.<\/p>\n \"For merchants this means investing in e-commerce offerings and payments infrastructures to accommodate more customer-focused shopping experiences.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Fashion and footwear brands offering \u201ccome to me\u201d retail services stand to secure a far larger share of post-pandemic online sales, with consumer appetite for the service set to boom, a new report by Barclaycard Payments suggests.<\/p>\n","protected":false},"author":82,"featured_media":136628,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[6],"tags":[5707,10713,21],"acf":[],"yoast_head":"\n