{"id":163394,"date":"2020-11-16T10:26:56","date_gmt":"2020-11-16T10:26:56","guid":{"rendered":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/"},"modified":"2021-08-06T12:09:04","modified_gmt":"2021-08-06T12:09:04","slug":"half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown","status":"publish","type":"post","link":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/","title":{"rendered":"Half of online shoppers have experienced parcel delivery issues since lockdown"},"content":{"rendered":"<p>Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping, research reveals.<\/p>\n<p><!--more--><\/p>\n<p>A survey by Citizens Advice found that <strong>47% of adults have had problems with parcel delivery since the country first went into lockdown in March<\/strong>, with 51% saying they feel more reliant on having goods delivered.<\/p>\n<p>It also emerged more than <strong>300 online domains have been suspended this year for issues related to the non-delivery of goods<\/strong>, counterfeit products and fake clone websites.<\/p>\n<p>The Citizens Advice consumer service has received three times as many calls about delivery issues since March compared to the same period last year.<\/p>\n<p>The charity\u2019s <strong>online advice on parcel issues was viewed almost 208,000 times<\/strong> between March and October, compared to 94,000 in the same period in 2019.<\/p>\n<p>Three in 10 people also said they have had a parcel arrive late, while 24% said their experience of a delivery issue has <strong>affected their confidence when ordering goods.<\/strong><\/p>\n<p>A total of 2,026 UK adults were surveyed online between 23 and 25 October.<\/p>\n<p>Alistair Cromwell, the chief executive of Citizens Advice, said: \u201cIt\u2019s not right that the number of people having issues with parcels is so high. And it\u2019s especially worrying that so <strong>many people don\u2019t know what their rights are if something goes wrong.<\/strong><\/p>\n<p>\u201cWith Christmas and Black Friday on the horizon, it\u2019s important to remember that <strong>it\u2019s the seller\u2019s responsibility \u2013 not yours or the courier\u2019s \u2013 to make sure the item gets to you.<\/strong><\/p>\n<p>\u201cAs online shopping becomes an essential, we want people to feel confident that they can shop safely and securely from home.\u201d<\/p>\n<p>Meanwhile, the National Trading Standards (NTS) said it has suspended 323 domains due to issues surrounding non-deliveries, counterfeit products and fake clone websites imitating genuine business sites.<\/p>\n<p>Mike Andrews, national co-ordinator of the NTS eCrime team, said: \u201cAs more people shop online in the coming weeks, <strong>it\u2019s important that consumers do so safely and know their rights.\u201d<\/strong><\/p>\n<p>He urged consumers to check product reviews, returns policies and the URL of a website before making a purchase.<\/p>\n<p><a href=\"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/Daily-Newsletter-Banner.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-144088\" src=\"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/Daily-Newsletter-Banner.png\" alt=\"Newsletter banner\" width=\"1680\" height=\"268\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":68,"featured_media":141151,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[6,10494],"tags":[16496,21,10714],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion<\/title>\n<meta name=\"description\" content=\"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion\" \/>\n<meta property=\"og:description\" content=\"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\" \/>\n<meta property=\"og:site_name\" content=\"TheIndustry.fashion\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/theindustryfashion\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-16T10:26:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-06T12:09:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2021\/07\/featureimage-201-scaled-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1514\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"TheIndustry.fashion\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@theindustryfash\" \/>\n<meta name=\"twitter:site\" content=\"@theindustryfash\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"TheIndustry.fashion\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\"},\"author\":{\"name\":\"TheIndustry.fashion\",\"@id\":\"https:\/\/www.theindustry.fashion\/#\/schema\/person\/1e694ebd9d1ca2c1b0b08c13d8160c35\"},\"headline\":\"Half of online shoppers have experienced parcel delivery issues since lockdown\",\"datePublished\":\"2020-11-16T10:26:56+00:00\",\"dateModified\":\"2021-08-06T12:09:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\"},\"wordCount\":359,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.theindustry.fashion\/#organization\"},\"keywords\":[\"Citizens Advice\",\"E-commerce\",\"Logistics\"],\"articleSection\":{\"1\":\"News &amp; Insight\",\"2\":\"Retail &amp; Etail\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#respond\"]}],\"copyrightYear\":\"2020\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.theindustry.fashion\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\",\"url\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\",\"name\":\"Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion\",\"isPartOf\":{\"@id\":\"https:\/\/www.theindustry.fashion\/#website\"},\"datePublished\":\"2020-11-16T10:26:56+00:00\",\"dateModified\":\"2021-08-06T12:09:04+00:00\",\"description\":\"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,\",\"breadcrumb\":{\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.theindustry.fashion\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Half of online shoppers have experienced parcel delivery issues since lockdown\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.theindustry.fashion\/#website\",\"url\":\"https:\/\/www.theindustry.fashion\/\",\"name\":\"TheIndustry.fashion\",\"description\":\"Fashion news, insights, podcasts and events for professionals from across the fashion sector.\",\"publisher\":{\"@id\":\"https:\/\/www.theindustry.fashion\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.theindustry.fashion\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.theindustry.fashion\/#organization\",\"name\":\"TheIndustry.fashion\",\"url\":\"https:\/\/www.theindustry.fashion\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.theindustry.fashion\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2022\/06\/LOGO.png\",\"contentUrl\":\"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2022\/06\/LOGO.png\",\"width\":585,\"height\":217,\"caption\":\"TheIndustry.fashion\"},\"image\":{\"@id\":\"https:\/\/www.theindustry.fashion\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/theindustryfashion\/\",\"https:\/\/twitter.com\/theindustryfash\",\"https:\/\/www.instagram.com\/theindustryfashion\/\",\"https:\/\/www.linkedin.com\/company\/10970016\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.theindustry.fashion\/#\/schema\/person\/1e694ebd9d1ca2c1b0b08c13d8160c35\",\"name\":\"TheIndustry.fashion\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.theindustry.fashion\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a4a921d975273dd89abbaa67292bf147?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a4a921d975273dd89abbaa67292bf147?s=96&d=mm&r=g\",\"caption\":\"TheIndustry.fashion\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion","description":"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/","og_locale":"en_GB","og_type":"article","og_title":"Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion","og_description":"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,","og_url":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/","og_site_name":"TheIndustry.fashion","article_publisher":"https:\/\/www.facebook.com\/theindustryfashion\/","article_published_time":"2020-11-16T10:26:56+00:00","article_modified_time":"2021-08-06T12:09:04+00:00","og_image":[{"width":1514,"height":1024,"url":"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2021\/07\/featureimage-201-scaled-1.jpg","type":"image\/jpeg"}],"author":"TheIndustry.fashion","twitter_card":"summary_large_image","twitter_creator":"@theindustryfash","twitter_site":"@theindustryfash","twitter_misc":{"Written by":"TheIndustry.fashion","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#article","isPartOf":{"@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/"},"author":{"name":"TheIndustry.fashion","@id":"https:\/\/www.theindustry.fashion\/#\/schema\/person\/1e694ebd9d1ca2c1b0b08c13d8160c35"},"headline":"Half of online shoppers have experienced parcel delivery issues since lockdown","datePublished":"2020-11-16T10:26:56+00:00","dateModified":"2021-08-06T12:09:04+00:00","mainEntityOfPage":{"@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/"},"wordCount":359,"commentCount":0,"publisher":{"@id":"https:\/\/www.theindustry.fashion\/#organization"},"keywords":["Citizens Advice","E-commerce","Logistics"],"articleSection":{"1":"News &amp; Insight","2":"Retail &amp; Etail"},"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#respond"]}],"copyrightYear":"2020","copyrightHolder":{"@id":"https:\/\/www.theindustry.fashion\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/","url":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/","name":"Half of online shoppers have experienced parcel delivery issues since lockdown - TheIndustry.fashion","isPartOf":{"@id":"https:\/\/www.theindustry.fashion\/#website"},"datePublished":"2020-11-16T10:26:56+00:00","dateModified":"2021-08-06T12:09:04+00:00","description":"Half of British consumers have faced issues with parcel deliveries ahead of the Black Friday and Christmas period as more turn people to online shopping,","breadcrumb":{"@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.theindustry.fashion\/half-of-online-shoppers-have-experienced-parcel-delivery-issues-since-lockdown\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.theindustry.fashion\/"},{"@type":"ListItem","position":2,"name":"Half of online shoppers have experienced parcel delivery issues since lockdown"}]},{"@type":"WebSite","@id":"https:\/\/www.theindustry.fashion\/#website","url":"https:\/\/www.theindustry.fashion\/","name":"TheIndustry.fashion","description":"Fashion news, insights, podcasts and events for professionals from across the fashion sector.","publisher":{"@id":"https:\/\/www.theindustry.fashion\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.theindustry.fashion\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.theindustry.fashion\/#organization","name":"TheIndustry.fashion","url":"https:\/\/www.theindustry.fashion\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.theindustry.fashion\/#\/schema\/logo\/image\/","url":"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2022\/06\/LOGO.png","contentUrl":"https:\/\/www.theindustry.fashion\/wp-content\/uploads\/2022\/06\/LOGO.png","width":585,"height":217,"caption":"TheIndustry.fashion"},"image":{"@id":"https:\/\/www.theindustry.fashion\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/theindustryfashion\/","https:\/\/twitter.com\/theindustryfash","https:\/\/www.instagram.com\/theindustryfashion\/","https:\/\/www.linkedin.com\/company\/10970016\/"]},{"@type":"Person","@id":"https:\/\/www.theindustry.fashion\/#\/schema\/person\/1e694ebd9d1ca2c1b0b08c13d8160c35","name":"TheIndustry.fashion","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.theindustry.fashion\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a4a921d975273dd89abbaa67292bf147?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a4a921d975273dd89abbaa67292bf147?s=96&d=mm&r=g","caption":"TheIndustry.fashion"}}]}},"_links":{"self":[{"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/posts\/163394"}],"collection":[{"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/comments?post=163394"}],"version-history":[{"count":0,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/posts\/163394\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/media\/141151"}],"wp:attachment":[{"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/media?parent=163394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/categories?post=163394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.theindustry.fashion\/wp-json\/wp\/v2\/tags?post=163394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}