{"id":162367,"date":"2019-10-16T20:41:56","date_gmt":"2019-10-16T20:41:56","guid":{"rendered":"https:\/\/www.theindustry.fashion\/shoppers-want-retailers-to-come-together-for-click-collect\/"},"modified":"2021-08-12T14:04:51","modified_gmt":"2021-08-12T14:04:51","slug":"shoppers-want-retailers-to-come-together-for-click-collect","status":"publish","type":"post","link":"https:\/\/www.theindustry.fashion\/shoppers-want-retailers-to-come-together-for-click-collect\/","title":{"rendered":"Shoppers want retailers to come together for Click &#038; Collect"},"content":{"rendered":"<p>Online shoppers <strong>would like retailers to partner on Click &amp; Collect<\/strong>\u00a0in order that they can pick up their orders from more locations, new research says.<\/p>\n<p><!--more--><\/p>\n<p>Barclaycard surveyed 2,000 consumers of which <strong>60% said they would value more pick-up locations.<\/strong> Offering the opportunity for customers to collect parcels from other retailers could also be highly beneficial since more than eight in 10 shoppers say they buy extra items in store when collecting their parcels.<\/p>\n<p>The UK Click &amp; Collect market is\u00a0<strong>set to grow 45% to be worth almost \u00a310bn by\u00a02023<\/strong>, according to GlobalData. Barclaycard also\u00a0interviewed retailers as part of its\u00a0study and nine in 10 of them say they intend to invest in the\u00a0service\u00a0over the next five years.<\/p>\n<p>Of those who already offer Click &amp; Collect, a third say they have seen in-store sales increase as a result, while <strong>77% say the service reduces returns.<\/strong><\/p>\n<p>Click &amp; Collect's popularity has risen due to the inconvenience of delivery times. Some\u00a042% of shoppers say they <strong>rely on Click &amp; Collect services because they are out during the day<\/strong>, and a further 15% select this option because they cannot have deliveries sent to work.<\/p>\n<p>With high street store closures, shoppers are keen to see more locations for pick-up offered to them, but at present less than one in five retailers (17%) have started offering third-party collection services that allow shoppers to <strong>pick up purchases from other locations, such as local corner shops or lockers.<\/strong><\/p>\n<p>Kirsty Morris, Director, Barclaycard Payment Solutions, said: \u201cNot only does Click &amp; Collect offer merchants the opportunity to increase sales, our research shows <strong>it can improve the overall customer experience<\/strong> as a complement to online shopping, while reducing return volumes too.<\/p>\n<p>\u201cWith the retail sector facing unprecedented challenges, <strong>investing in Click &amp; Collect partnerships should be part of a long-term strategy<\/strong> for retailers to encourage shoppers into stores and respond to the changing shape of the nation\u2019s high streets.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":132582,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[6],"tags":[12427,13808,21],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shoppers want retailers to come together for Click &amp; 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