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'The Department Store Re-imagined'
17 February 2023

Department stores are more than simply shops selling a multitude of goods in separate departments. They are an intrinsic part of our social and cultural fabric. Touchstones for many of life’s most important moments for generations of people, the founders and their names, past and present, have become ingrained into our minds and psyche.

Department stores closing is nothing new. They have come and gone for many reasons at the whims of fashion, real estate and capitalism. While some have recently suffered a series of setbacks, each store has a unique appeal and one size doesn’t fit all.

There is nothing stopping department stores looking optimistically into the future and continuing to be the successful retail format they have always been. has teamed up with Klarna for business to provide this in-depth insight into the past and future of this most resilient of retail formats.

In this in-depth report we:

  • Celebrate the history of this long-standing retail format
  • Explore how leading department stores are adapting and innovating to create compelling omnichannel formats
  • Investigate how other retailers are adopting department store characteristics proving the continued appeal of a multi-brand, curated offer

PLUS: Read our timeline taking you through the key landmarks in the history of the department store from the late 18th Century to today


You can view a taster of this report below. For your full FREE copy, please complete the short form and your report will download automatically. 



In proud partnership with

Klarna for Business


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