Schuh rolls out single shoe purchases with focus on inclusivity
Footwear retailer Schuh is rolling out the sale of single shoes across all of its stores to people with limb differences or disabilities, as it doubles down on its inclusivity commitment.
As a single shoe purchase, customers will only be charged half of what the pair would cost. For customers unable to get to a Schuh store, the initiative is also available via the retailer’s customer experience team.
Neil Partington, Chief Retail Officer at Schuh, said: "Creating an inclusive shopping experience is a key part of our business strategy. I am delighted to be able to roll out single shoe purchases to all Schuh stores.
"We have been doing it via our customer experience team for some time, but now, even more people will have access to our hottest brands and products through this inclusive product offering."
The initiative is part of Schuh’s ongoing commitment to disability equality, with 10% of all e-commerce product imagery shot this year featuring disabled models or models with visible differences.
Schuh has also been working with Liverpool City Council since 2022 to offer employment trials and employment opportunities to young people with SEND (special educational needs or disabilities), and the retailer introduced supported internships to the North West region in 2023.
Alongside that, Schuh’s learning and development team continues to offer its store staff disability confidence training and neurodiversity training, so they have the knowledge, understanding and practical approaches to provide additional support and adjustments to customers.