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River Island resumes online orders

Tom Shearsmith
16 April 2020

River Island has today restarted online orders, after temporarily closing operations amid the outbreak of COVID-19.

Following significant changes to the way in which orders are picked and packed and an initial test of the new new set-up; River Island executives and staff members were happy and comfortable with operations recommencing.

New measures put in place include a deep cleaning of the entire site, with two metre distancing zones clearly marked out for staff.

Personal Protection Equipment has been provided and upgraded for all team members and  updated safety signage installed in all areas of the warehouse.

River Island is also using digital thermometers, so that staff members have access to walk-in temperature checks.

In a statement, River Island said: "We’re not back to ‘business as usual’, that’s just not how the world is right now, but we’re trying. We do expect some delay to our usual delivery times while we work things out and keep running vital process checks. All new orders should be processed within 14 days.

"What’s important to us is staying safe and that means protecting our people and their jobs. We are doing our very best to responsibly deliver the style and service customers love."

With stores temporarily closed, the company has additionally made some updates to their returns policy, with store purchases, customers will have 28 days to return to your chosen store, from the date it reopens.

Anyone who is affected by COVID-19, who works for the NHS or is a key worker, are also being offered an additional 14 days to return.

All River Island colleagues continue to be paid in full for contracted hours. with the company continually reviewing the situation.

A number of major fashion retailers who initially closed their e-commerce operations have recently re-opened them with new safety measures in place including Next, Quiz, Fenwick and Schuh.

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