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Retail sales fall as cost-of-living crisis bites
22 April 2022

Online sales took a heavy hit last month, with shoppers reining in unnecessary purchases as the cost-of-living crisis started to bite, according to official figures.

The Office for National Statistics (ONS) said sales volumes fell 1.4% in March – faster than the 0.5% drop in February – although they remain 2.2% above pre-Covid levels of February 2020.

Online sales bore the brunt, dropping 7.9% in the month – following on from a 6.9% fall in February.

The ONS also revealed a decrease in fuel sales volumes of 3.8% as soaring petrol and diesel costs put motorists off making unnecessary journeys, the ONS added.

The only part of the retail landscape to see an increase in sales was in non-food stores, which were up 1.3%, driven by a 2.6% rise at household goods retailers including garden centres and DIY stores.

ONS director of economic statistics Darren Morgan said: “Retail sales fell back notably in March, with rises in the cost of living hitting consumers’ spending.

Online retail

“Online sales were hit particularly hard due to lower levels of discretionary spending.

“Fuel sales also fell substantially, with evidence suggesting some people reduced non-essential journeys, following record high petrol prices, while food sales continued to fall, dropping for the fifth consecutive month.”

The ONS suggested that the fall in online sales could be due to the end of lockdown restrictions and shoppers feeling confident returning to stores, when compared with December and January as the Omicron variant of coronavirus ran rampant.

It also warned that “some of the fall in February and March 2022 may also be linked to affordability concerns” and pointed out that recent surveys found 54% of adults reported spending less on non-essentials due to an increase in the cost of living.

Food store sales volumes fell 1.1% over the month, with households cutting back on excessive food purchases due to cost-of-living concerns.

The ONS added that the decrease was also due to more shoppers preferring to spend their cash on eating out and socialising due to Covid-19 restrictions coming to an end.

Economists and analysts suggested more falls could be on the way, as consumer confidence takes a knock.

Samuel Tombs, chief UK economist at Pantheon Macroeconomics, said: “March’s substantial fall in retail sales volumes looks like the start of a period of weakness in consumers’ spending, rather than just a blip.

He added that this probably means a future Bank of England base rate rise is likely to be less than first thought.

Analyst reaction

PwC consumer markets leader Lisa Hooker

"Whilst we believe there will continue to be pent-up demand for certain categories as we plan for summer and a return to holidays, the squeeze on incomes will impact spending.

We are already seeing consumers adopt coping mechanisms to deal with the squeeze in incomes, such as seeking value and trading down.”

“We have also seen more resilience in spending across the older age groups, maybe reflecting that they were less impacted through lockdown in terms of finances but also are likely to be helping out their families.”

Deloitte head of retail Oliver Vernon-Harcourt

"Inflation on food, fuel and household goods is adding pressure to already squeezed consumer spending power. With UK consumer confidence falling steeply in the first quarter of the year, it could signal the start of consumers making some cuts as they pay more for essential items.

Our data indicates consumers are spending less on large-ticket items, such as furniture and major household appliances as well as some other discretionary categories such as clothing and footwear. Of those who are spending less, 54% indicate they are doing so to save money, 35% said they are choosing cheaper brands or stores and 25%are taking advantage of sales or discounts.

The next few months will see further disruptions to supply chains and cost pressures.

Consumers will also feel the pinch, particularly around discretionary spending, with April seeing the introduction of energy price cap rises and national insurance increases. The retail industry will need to balance increasing costs with maintaining customer engagement."

Helen Dickinson

Credit: Jack Taylor / Alamy Stock Photo

Industry reaction

British Retail Consortium CEO Helen Dickinson

“The cost-of-living squeeze has many consumers thinking twice about major purchases, while their expectations of future financial situation plummeted to lows not seen since the financial crisis.

Consumers face even more challenges as the energy price cap rose to a record high this month.

Retailers are themselves squeezed between rising costs of operations, exacerbated by the situation in Ukraine, and weaker demand from customers.

Higher global commodity prices, rising energy and transport costs, and a tight labour market are all taking their toll. As a result, it is likely that retail prices will continue rise over the course of 2022.”

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