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Reiss partners with OneStock to enhance omnichannel services

Sadiyah Ismailjee
18 February 2020

Reiss has confirmed it is partnering with tech expert brand OneStock to enhance customer experience and service global demand. The partnership will allow Reiss to fulfil both digital and in-store orders from any stock location through the OMS system.

The fashion retailer has been keen to place order management at the centre of its customer experience through adopting the OneStock Order management system.

This strategic transformation project will be launched across multiple phases. The first phase will be dedicated its biggest market, the UK and will launch in Q2 2020.

Reiss will be utilising OneStock’s services with the aim of optimising omnichannel services and customer choice. The fashion retailer said it "will use the technology to obtain a holistic view of its inventory, then deploy a range of unified commerce services including ship-from-store, return in-store and click-and-collect."

Chief Information Officer, Ian James added: "We needed a strong solution to manage an increasing number of orders. We have chosen OneStock for its ability to enhance our complex IT environment. Its modular functional coverage allows us to introduce change quickly and flexibly."

The fashion retailer has also partnered with the tech specialist to engage in Drop Ship capabilities with international partners. With a prominent retail presence in the USA, REISS' collections can be found in major department stores including Bloomingdale’s and Nordstrom, in addition to its standalone stores.

Later phases of this global omnichannel project will enable the retailer to use OneStock order management capability to fulfil partner web orders directly via their US distribution facility. Through this service, REISS will offer a wider product range with greater stock availability to Bloomingdales and Nordstrom customers whilst removing the stock allocation constraints that currently exist.

Reiss was founded in 1971 by David Reiss, who retains a sizeable stake in the firm a sale of a majority stake to private equity house Warburg Pincus deal. He handed the CEO reins to Christos Angelides, who made his name at Next, in 2017. The company operates approximately 225 points of sale in 15 countries, with 82 standalone stores, 104 department store concessions and 40 wholesale and franchise points of sale.

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