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Present posting set to boom as 50% of the UK expected to buy more online this Christmas

Tom Shearsmith
03 November 2020

The effects of COVID-19 are expected to impact the Christmas arrangements of 42% people, with 31% leaving plans to the last minute and 43% claiming they won’t be able to spend Christmas Day with all of the people they’d like to, according to new research by Post Office.

The disruptions from the pandemic mean that more than a fifth (22%) have already decided they will be sending Christmas gifts through the post rather than giving them in person this year.

Adding to this, 51% say they’ll buy more presents online this year, with 30% admitting they usually end up returning some gifts they purchase through online shopping.

Only a quarter said they would start to prepare for Christmas earlier this year, pointing to a potential scramble at the last minute as almost half (47%) say they make online purchase returns via the Post Office.

Mark Siviter Managing Director of Mails & Retail at Post Office said: “We know this Christmas will be unlike any most of us have ever experienced, but our desire to show loved ones we care about them through cards and gift giving hasn’t diminished. Our data reveals that 66% of people will rely on posting gifts and cards to the same or more family members and friends they are unlikely to see in person.

"We know we’ll be extra busy this year and there will be extra Christmas helpers in branch to support. We are also urging everyone to plan ahead by posting early and visiting branches during off-peak hours where possible.”

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