Welcome to Stores: The Next Generation, a new six-part podcast series produced in partnership with Critizr, which provides retailers with a solution to engage, understand, and build loyalty with local customers. In this series we examine the future for physical retail in the post-pandemic world.
We will talk to major retailers and experts in store design and technology to discuss the role of the physical store and how it will change along with major shifts in consumer behaviour, which will result in us shopping more consciously, more carefully and more locally.
Critizr has produced a spotlight report for the Fashion and Beauty market, called The New Retail Journey, that can be downloaded here and the findings of this report have driven the content of these podcasts.
In this episode of Stores: The Next Generation podcast in partnership with Critizr, Lauretta Roberts, Editor in Chief of TheIndustry.fashion speaks to Lavinia Moxley, Senior Manager – Global Advisor Talent and Education at global health & beauty giant Walgreens Boots Alliance, working on beauty powerhouses No7 and Liz Earle.
Lavinia has been instrumental in the group’s transformation of its offer and positioning in the beauty market, in particular, the iconic and historic No 7 beauty brand and how it has responded to the global pandemic – from a fast roll-out of digital technology and online tutorials to the transformation of staff training in record time. Lavinia also explains how the brand is looking forward to the re-opening of retail and how the learnings of the past year will inform the way it interacts with consumers.
FREE REPORT DOWNLOAD
Critizr has produced a spotlight report for the Fashion and Beauty market, called The New Retail Journey. The findings of this report have driven the content of this podcast series. Download now.
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