Paul Hornby returns to The Very Group as digital customer experience director

The Very Group has appointed its former head of e-commerce, Paul Hornby, as digital customer experience director.

Hornby had spent 12 years at the multi-brand online retailer from March 2006, holding various roles including head of digital transformation and head of e-commerce.

Most recently, he spent two years at value fashion retailer Matalan as e-commerce director.

In his new role he will report directly to chief technology officer Andy Burton. He joins in January 2021.

Paul Hornby said: “The Very Group is a special business for me, and it has exciting plans for the future with more people shopping online than ever before. By continuing to develop an outstanding online experience, we can help to attract and retain even more of these new customers.”

Andy Burton added: “We’re delighted to welcome Paul back. He’s an exceptional leader, strong technically and knows how The Very Group ticks. He was responsible for some standout innovation first time around, and I’m confident he’ll lead the team to even bigger improvements to the customer experience this time.”