Mytheresa appoints former Tapestry marketing exec as new Chief Customer Experience Officer

Luxury e-commerce platform Mytheresa has appointed Amber Pepper as its new Chief Customer Experience Officer, effective from 1 October 2024.

Pepper brings almost 25 years knowledge in the luxury sector – both in digital as well as physical experience-focused roles. She has served as Vice President Marketing, Communications & E-Commerce for Tapestry, and prior to that as Chief Marketing Officer for Farfetch.

Before that, she worked at Harrods as Head of Marketing & Communications, as well as at Brower Lewis PRCo as Managing Director.

On a post on LinkedIn, Michael Kliger, Chief Executive Officer of Mytheresa, said: "We are truly delighted that Amber is joining us. Her expertise and experience will be instrumental to further grow the leadership position of Mytheresa as the best digital multi-brand platform, creating a community for luxury enthusiasts around the globe.

"I am very excited to work closely with Amber on our journey for the coming years."

Amber Pepper added: "I am honoured and excited to be joining Mytheresa as Chief Customer Experience Officer. Mytheresa is a brand that I have admired for many years.

"I very much look forward to working with Michael Kliger and the talented teams to drive this exceptional business, offering both brand partners and customers a truly unique experience."