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Modernising management in fashion & retail: how digital strategies improve transparency and efficiency

Moxtra
15 November 2021

The digital age is transforming the way leaders manage their businesses and serve their clients. Companies at the head of the curve will reap the rewards, while the rest will be left behind.

According to Forbes Magazine87% of business leaders think digital will disrupt their industry, but only 44% feel they’re prepared for the impending transition.

That’s good news for innovative leaders, because:

  1. It’s easier than ever for organisations to modernise their management practices through digital technology (more on that below).
  2. Digital transformation can revolutionise business processes, making organisations more transparent, more efficient, and better able to serve their clients — outcompeting the late adopters and absorbing their market share.

Continue reading to learn how a simple, targeted digital transformation can modernise management practices and boost a company’s bottom line.

Streamline everything with a OneStop Client Interaction Hub

Client-facing apps have been very much integrated into consumers’ day-to-day lives for things like depositing checks or booking healthcare appointments, but a OneStop Hub goes much further than that.

Picture a fashion design house that gives clients access to their own branded portal where they can call or text the creative team throughout the design process, complete transactions, schedule virtual meetings and fittings, live annotate images, and complete anything else related to their needs. Additionally, they would experience the added benefit of gaining full insight into the history of interactions. This paves the way for creating a better service experience.

A OneStop Client Hub is a digital solution that gives clients convenient access to end-to-end business service needs, all from their smartphones, tablets, or desktops. It’s perfect for high-touch businesses where personalised relationships are paramount and client accounts need to be managed for quality service delivery.

 

 

Unprecedented transparency and efficiency

Digital transformation makes it easier for clients to connect and do business with companies, but that only represents half the equation. A OneStop Hub is a revolutionary approach to management because, until now, it hasn’t been possible to achieve this level of transparency and efficiency.

Consolidating all client collaboration in one centralised location empowers management to:

  • Track every interaction related to an account
  • Identify and address any unanswered client requests
  • Easily search through all communications
  • Access collaborative and signed documents
  • Task manage internal teams
  • Schedule and conduct meetings
  • Keep auditable records and eliminate unnecessary paperwork

Digital gives executives and business owners a level of insight and control over their business operations that simply isn’t possible with antiquated systems. By consolidating every customer interaction, businesses can completely transform their processes to reduce costs, retain customers, streamline workflows, and dominate their market.

Digital management and the just-in-time model

Just-in-time delivery is a model commonly used in manufacturing and logistics, but its reach is much broader than that. A retail store, for example, could use historical data surrounding product sales to order just the right amount of a certain item to keep up with consumer demand, without over-ordering items that won’t. This reduces costs and improves their bottom line.

The just-in-time approach is extremely effective in client-centric service industries where have inquiries and requests around-the-clock, but it’s usually not economically feasible to staff companies 24/7. Even during normal business hours, demand for client support fluctuates. Just-in-time service means answering clients’ questions in a timely fashion, within a timeframe that works for them. Digital technology makes this possible.

 

Modernise your business today with your own branded OneStop Client Interaction Hub, powered by Moxtra. Get started today with your secure digital portal.

 

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