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Marks & Spencer offers frontline staff 15% pay rise

Lauretta Roberts
01 April 2020

Marks & Spencer has awarded staff on its shop floors a 15% pay rise during the COVID-19 crisis and has confirmed that all furloughed staff will receive full pay.

The high street giant has added that its furlough arrangements had been voluntary meaning that staff in vulnerable groups or those with childcare or other caring commitments could step away from the business during the crisis.

M&S also reiterated its commitment to full pay for staff who need to self-isolate for seven to 14 days, and pointed out that staff who are pregnant, over 70 or with the health conditions specified by the Department of Health, are already on leave for 12 weeks on full pay.

While its food halls remain open, M&S has suspended its clothing and home retail operations meaning that staff can be deployed to food if required. Those who do work will be offered a bonus.

“Our frontline colleagues across stores and supply chain who continue to work will receive an additional 15% pay reward in recognition of the work they are doing to support their teams and the national effort to help customers access the products they need during these unprecedented times," said operations director Sacha Berendji.

In addition the company is introducing a number of safeguarding measures for front-line staff such as protective face shields, floor markings and sneeze guards at tills from this week.

To ensure its shelves remain full the company has introduced more branded items to its food offer.

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