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John Lewis extends Click & Collect partnership with Co-op

Lauretta Roberts
17 July 2020

John Lewis has extended its Click & Collect partnership with Co-op meaning that customers will be able to pick up their online orders at more than 500 Co-op food stores by the end of the summer.

The move means that the department store will have around 900 Click & Collect locations nationwide as it invests further in digital services as the nation's shopping behaviour shifts post-lockdown.

Andrew Murphy, Partner & Executive Director of Operations at the John Lewis Partnership said: “Throughout the COVID-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue. As a result, we are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.

"The Partnership is always looking for ways to reach new customers and support local communities, by providing access to the amazing range of products we sell, through convenient locations. Our customers love the ease and convenience Click & Collect provides which gives us the confidence to continue to invest in this area. Building on our already successful partnership with the Co-op, this extension will allow us to offer our Click & Collect service to double the number of locations across the country; enabling us to reach more of our existing loyal customers while engaging with new ones too.”

Mark Matthews, Director of Innovation and Format, Co-op, added: “With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach. We continue to look for new ways to innovate and expand access to products and services conveniently – by working together we can offer further flexibility and choice to meet consumer needs locally.”

The phased roll-out of Click & Collect to the additional Co-op food stores started in July and is expected to be complete during September 2020. Some 400 new Co-op stores are to be added to the 105 Co-op existing locations in which the service is already available.  Customers can also access John Lewis Click & Collect at all John Lewis shops, 326 Waitrose branches and 12 Booths locations across the country.

Chairman Dame Sharon White recently announced that the department store would not be re-opening eight of its current 50-strong store estate after lockdown with full range stores in Watford and Birmingham slated for permanent closure. Four At Home stores in Croydon, Newbury, Swindon and Tamworth, and travel sites in Heathrow Airport and St Pancras Station are also on the list of closures.

Co-op's former deputy CEO Pippa Wicks will be joining John Lewis as executive director of the department store in August.

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