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John Lewis announces a further 10 store openings

Lauretta Roberts
01 July 2020

John Lewis has added a further 10 stores, across England, Scotland and Wales, to its list of post-lockdown re-openings, including its London Oxford Street flagship.

On Monday 13 July, John Lewis shops in Basingstoke, Cardiff, Chelmsford, Chester, Edinburgh, Exeter, Glasgow, Stratford and the Trafford Centre will reopen. Oxford Street will reopen on 16 July to allow the shop additional time to finalise reopening.

These openings would take the total number of stores reopened to 32 out of a store estate of 50 with further openings planned later in the summer. However it has been confirmed by John Lewis chairman Dame Sharon White that not all of the remaining 18 stores will re-open.

Bérangère Michel, Executive Director for Customer Service at the John Lewis Partnership said; “I am really pleased to announce more shop openings in the next couple of weeks, and in particular our first to reopen in Wales and Scotland. 

We continue to stick to our safe, not fast approach. We are learning as we go and tweaking our approach to give our customers and Partners the best possible experience.

“Feedback from customers is that they really enjoy being able to test and try out products such as tablets, mattresses and shoes, all in a safe environment, as well as asking our expert Partners for advice."

Stores already open are: Cribbs Causeway in Bristol; Leeds; Liverpool; Milton Keynes; Newcastle; Peter Jones in London; Southampton; Tunbridge Wells; York; Kingston upon Thames; Poole; Bluewater; Cambridge; Cheadle; Cheltenham; High Wycombe; Horsham; Ipswich; Norwich; Nottingham; Solihull and Welwyn.

John Lewis

Re-opening preparation at John Lewis Kingston

Key social distancing measures in John Lewis shops include:

  • “Customer Service Hosts” assigned to welcome customers into the store and answer any questions while managing customer numbers, queues both at entrances and busy areas of the shop
  • Reduction in the number of shop entrances and exits
  • Caps on the number of customers entering stores
  • Prominent social distancing signage
  • Protective screens at checkouts and areas of the shop where social distancing cannot be achieved between customers and Partners such as "Welcome desks"
  • Procedures for escalators and lifts limiting the number of users
  • Rigorous and frequent cleaning
  • Provision of hand sanitiser for customers to use at all entrances and throughout shops
  • Social distancing in back of house areas
  • New contactless payment limit of £45
  • Limiting additional customer services – for example close-contact beauty services will not be offered
  • Safe and simple returns process including new drop boxes and quarantining returned stock for 48hrs

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