Founded in Germany in 2008 by Rocket Internet, Robert Gentz and David Schneider, Zalando has gone on to become a global online fashion powerhouse.

The multibrand site has also ventured into bricks and mortar retail with off-price Zalando stores in its home market of Germany, as well as a Beauty Station store in Berlin, opened in partnership with Estee Lauder.

After a “challenging” 2018 the group announced that in Q4 it had recorded sales up during the quarter by 24.6% to €1.7bn and almost 1bn visits were made to its site in the 12-week period.

Zalando announced in March 2019 that it plans to close its own label business zLabels.

Company Information
Annual Sales:

€6.84 billion (2019)

Segments / Shopping Categories:

Womenswear; Menswear; Kids; Lingerie; Swimwear; Accessories; Bags; Jewellery; Footwear

Parent Company/Key Investors:

TH Lee Putnam Ventures; Anders Holch Povlsen; Kinnevik AB; KfW; Commerzbank; JP Morgan Partners; Quadrant Capital; DST Global; Tenglemann E-Commerce Beteiligungs

Key Brands Stocked:

AllSaints; Calvin Klein; Adidas; Ivy Park; Levis; Michael Kors; Ted Baker; Whistles

Payment Methods:

Debit card; Credit card; American Express; PayPal

Delivery Options:

Standard delivery; Express delivery; Click & collect

Key Countries Shipped To:

UK; Parts of EU

Marketplace / Aggregator: Yes
Annual Order Number: 116.2M (2018)
Average Order Value:

€64.50 (2018)

Number of Active Customers: 28.3M (by Q2 2019)
Contact Information
Head Office Address:
Mollstraße 1, Berlin 10178
Website Traffic: 3.1 billion (annually)
PR Company:

K&H Communications

Arabella Thorns-Hartley – Head of Fashion
020 7580 3456

Jo Fletcher – Junior Account Manager
020 7580 3456

Lisa Morley – Senior Account Manager
020 7580 3456

Key Executives
Chief Executive:

Robert Gentz; David Schneider; Rubin Ritter

Design Director: Anne Pascual (SVP Product Design)
Chief Digital Officer: Jim Freeman
HR Director: Astrid Arndt (SVP People & Organisation)
Chief Financial Officer: David Schröder

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