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Founded in Germany in 2008 by Rocket Internet, Robert Gentz and David Schneider, Zalando has gone on to become a global online fashion powerhouse.

The multibrand site has also ventured into bricks and mortar retail with off-price Zalando stores in its home market of Germany, as well as a Beauty Station store in Berlin, opened in partnership with Estee Lauder.

After a “challenging” 2018 the group announced that in Q4 it had recorded sales up during the quarter by 24.6% to €1.7bn and almost 1bn visits were made to its site in the 12-week period. It also announced (in March 2019) that it plans to close its own label business zLabels.

2019 is looking more positive for the company and for Q2 of its financial year it reported that it had added 3.7 million customers year-on-year to 28.3 million across its 17 European markets. In the same period, site visits went up 34.3% to 986.4 million, 84% of which came through mobile devices, resulting in a record number of orders (36.1 million).

Gross Merchandise Volume (GMV) grew by 23.7% to €2 billion and revenues increased by 20.1% to €1.6 billion. During the quarter, Zalando achieved an adjusted EBIT of €101.7 million or a margin of 6.4%.

Company Information
Annual Sales:

€6.84 billion (2019)

Segments / Shopping Categories:

Womenswear; Menswear; Kids; Lingerie; Swimwear; Accessories; Bags; Jewellery; Footwear

Parent Company/Key Investors:

TH Lee Putnam Ventures; Anders Holch Povlsen; Kinnevik AB; KfW; Commerzbank; JP Morgan Partners; Quadrant Capital; DST Global; Tenglemann E-Commerce Beteiligungs

Key Brands Stocked:

AllSaints; Calvin Klein; Adidas; Ivy Park; Levis; Michael Kors; Ted Baker; Whistles

Payment Methods:

Debit card; Credit card; American Express; PayPal

Delivery Options:

Standard delivery; Express delivery; Click & collect

Key Countries Shipped To:

UK; Parts of EU

Marketplace / Aggregator: Yes
Annual Order Number: 116.2M (2018)
Average Order Value:

€64.50 (2018)

Number of Active Customers: 28.3M (by Q2 2019)
Contact Information
Head Office Address:
Mollstraße 1, Berlin 10178
Website Traffic: 3.1billion annually
PR Company:

K&H Communications

Arabella Thorns-Hartley - Head of Fashion
020 7580 3456

Jo Fletcher - Junior Account Manager
020 7580 3456

Lisa Morley - Senior Account Manager
020 7580 3456

Key Executives
Chief Executive: Robert Gentz; David Schneider; Rubin Ritter
Head of Buying: Louise Bailey (Kidswear)
Chief Digital Officer: Jim Freeman
Chief Financial Officer: David Schröder

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