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Marks & Spencer


M&S is one of the UK's leading clothing, home and food retailers. Its history dates back to 1884 when Michael Marks opened his first "penny bazaar" in Leeds. Marks went into business with Tom Spencer in 1894 and the business as we know it started to take shape.

Over the years the brand became known as Britain's favourite clothing store and is particularly noted for its lingerie. Today it is said that every one in three bras sold comes from M&S.

The retailer has faced increasing competition, most notably from value players such as Primark in recent years, but still commands the largest share of the clothing market in the UK with 7.6%, according to GlobalData (Primark commands 7%).

Marks & Spencer is in the midst of a retail and digital transformation under CEO Steve Rowe. It is revamping its store portfolio reducing the floor space dedicated to clothing, closing some unprofitable full-line stores and opening more Simply Food stores which can also act as pick up points for online orders. It has recently signed a joint venture with online grocery service Ocado, which will come into play in 2020.

Company Information
Annual Sales:


Segments / Shopping Categories:

Womenswear; Lingerie; Menswear; Kidswear; Footwear; Accessories; Jewellery; Bags; Beauty

Company Size (No. of Employees): 80,787
UK Standalone Stores: Approx 1,000
Key Brands Stocked:

Autograph; Per Una

Payment Methods:

Debit card; Credit card; Apple Pay; Android Pay

Delivery Options:

In-store collection; CollectPlus; Standard delivery, Nominated day delivery; Time slot delivery

Contact Information
Head Office Address:
Kings Meadow, Chester Business Park, Chester CH99 9FB
Head Office Telephone: 020 7935 4422
PR Company:

Marks & Spencer handles their own PR.

Kimberley Knight - Senior Press Officer Womenswear & Lingerie
020 8718 4313

Jessica Harris - Head of PR - Clothing, Home & Beauty
020 8718 4313

Charlotte Allport - Head of PR - Menswear and Planning
020 3884 4485

Sophie Sharpe - Senior Press Officer - Menswear
020 3884 7245

Key Locations:

173 Oxford Street,
London, W1D 2JR

115 London Acre,
London, WC2E 9NT

Unit 7 Baker Street,
London, NW1 5LD

Key Executives
Chief Executive: Steve Rowe
Design Director: Wes Taylor
Retail Director: Sacha Berendji (Retail, Operations & Property)
Chief Digital Officer: Jeremy Pee
Director of E-Commerce:

Debbie Havekin (Head of E-Commerce International)

Marketing Director: Rob Weston
HR Director: David Guise
Chief Financial Officer: Humphrey Singer

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