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Gift card boom indicates upcoming post-COVID boom for high street

Tom Shearsmith
24 August 2022

Despite rising costs and the pressures of post-pandemic recovery, new research has revealed a boom in gift card and voucher sales, indicating a strong UK retail performance in the first half of 2022.

According to the latest analysis by the Gift Card and Voucher Association (GCVA) and KPMG UK, consumer gift card sales have increased across all channels, with in-store sales accounting for 54.7% of purchases as consumers continue to return to the high street.

When broken down into sectors, fashion retailers experienced the highest levels of growth at 63.8%, with 75.8% of fashion gift cards sales being physical gift cards.

The research also revealed that the leisure gift card industry has bounced back remarkably from the effects of the COVID-19 pandemic, with sales of gift cards for experiences, travel and entertainment rising 94% on a like-for-like basis against H1 of 2021.

Despite the resurgence of physical gift cards, the accelerated move to digital gifting over lockdown has led to a permanent change in buying habits it seems. Sales of digital gift cards have continued on an upward trajectory, with a like-for-like increase of 20.7%.

Further research carried out by the GCVA in June, found that gift cards are particularly resilient to the cost of living crisis, with 23% of UK adults planning to increase spending on gift cards to make the present buying process more affordable.

Commenting on the findings, Gail Cohen, Director General of the GCVA said: "It’s extremely encouraging to see that gift card and voucher sales have remained resilient despite a backdrop of inflation and rising living costs. The industry has made a fierce comeback following the challenges of the Covid-19 pandemic and gift cards continue to have a very important place in people’s spending habits.

"Many are using gift cards as an innovative way to lessen the impact of the cost of living crisis, for example, to manage overall spending on presents with fixed price cards and reducing the extra costs associated with physical gifting. This is reflected in the continued growth of digital and physical gift cards sales.

"Whilst retail is holding steady, in-store B2C sales have increased, showing that people are returning to the shops and footfall is rising."

Don Williams, Retail Partner at KPMG, said: "The step up in digital gift card products seen during Covid-19 remains “locked in”, and the like-for-like growth of 22.7% in the first half of 2022 is particularly pleasing when set against the backdrop of the lockdown seen in the previous year. Digital products look intent to become the dominant form in the gift card and voucher market over the next year and continued investment in availability and experience of these products should be high up all participants’ agendas."

Earlier today, The Confederation of British Industry said there is "no time to lose" before taking decisive action to help companies with the energy crisis.


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