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Fortnum & Mason appoints Iain Roberton as chief operating and innovation officer

Jeremy Lim
08 December 2021

Luxury department store Fortnum & Mason has appointed Iain Roberton to the newly created role of chief operating and innovation officer.

Roberton will join the British retailer in February 2022, and will be responsible for supply chain and logistics.

His move marks the end of his 17-year stint at Burberry, where he is currently senior vice president of global planning and inventory.

Roberton led the transformation of the luxury fashion house's supply chain model and supported customer-focused transformation programmes, and was co-chair of Burberry’s Strategic Innovation Council, where he was critical in driving innovative and disruptive customer initiatives.

In a statement the company said, Roberton would enable Fortnum & Mason to build more scalable operational and logistics capabilities to enhance customer experience, embrace leading edge thinking in operational efficiency and warehouse management and enable the growth of Fortnum’s business worldwide.

His new role includes taking leadership of the retailer's innovation agenda, which aims to deploy new ideas and initiatives designed to improve the experience of the company’s customers and people.

Tom Athron, Fortnum & Mason Chief Executive, said: "Ian has shown incredible innovation in his time at Burberry. I see how he works with supply chains and logistics teams to further transform what he is doing in Fortnum. As our first Chief Operating and Innovation Officer, we look forward to leveraging his amazing experience in the luxury sector."

Roberton added: "I am excited to be coming on board to such an iconic British brand, one that I have long admired from afar. Come February, I’ll be diving into the behind the scenes at Fortnum’s and working with Tom (Athron) and the wider team to continue the ambitious plan to better serve our customers around the world."

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