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Farfetch teams up with The Restory for luxury repairs service

Lauretta Roberts
17 February 2021

Farfetch has partnered with The Restory to offer customers a repairs service, known as Farfetch Fix, enabling them to extend the life of their luxury items.

The Restory specialises in luxury aftercare and will be responsible for repairing and restoring shoes, bags and leather goods for Farfetch customers.

Customers book the service on the Farfetch website, after which the piece will then be taken to The Restory's atelier where experts will asses the item and make recommendations for service. Once approved by the customer, the piece will be restored and returned.

The initiative is the latest from Farfetch to encourage a more circular approach to fashion consumption. It has already partnered with secondhand fashion platform Thrift+ to encourage consumers to resell their old items to earn credit for new purchases (or the proceeds of the sale can be donated to charity) for instance and has created an online sustainability calculator for consumers.

The Restory CEO Vanessa Jacobs said of the partnership: "We’ve long drawn inspiration from Farfetch's mix of excellence, purpose and boldness. To power the new Farfetch Fix platform, and further the mission of more thoughtful consumption on this scale, is the culmination of years of hard work.

"Farfetch will help a global community of luxury enthusiasts fall in love with their favourites all over again."

Farfetch director of sustainable business at Farfetch, Tom Berry, added: "We are delighted to partner with The Restory to offer our customers access to the very best luxury restoration service, with Farfetch Fix.

"Part of the Farfetch ethos is to be the platform for good – championing initiatives that make fashion more sustainable. This partnership with The Restory will allow our customers to cherish their pieces for a little longer and hopefully also make more thoughtful purchases."

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