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VISIT LIVE: GAIN A RETURN ON RETURNS - How you can transform returns from a profit drain to a profit driver


Join us on 20th June at The Hoxton Holborn, for LIVE! to hear from specialists and gain practical advice on how you can transform returns from a profit drain to a profit driver.

About 30% of ecommerce fashion orders are returned, according to global strategists Roland Berger, and in 2022 some £7bn worth of online-purchased fashion was returned by UK consumers. With the true cost of returns estimated to be around £20 for a £30 item, and many returned items ending up in landfill, this is a problem that cannot be ignored. But it’s also a problem that can be turned into a huge growth and efficiency opportunity and this event will explain how.

The programme is as follows:

11:00 Arrivals, Coffees & Cookies

11:15 Welcome from Lauretta Roberts, Editor in chief of

11.25 Opening address by Astrid Laidet, Customer Success Director, True Fit

12:00 Reduce: Right product, first time. Arming your customer with the tools, information and inspiration they need to ensure their order not only meets but exceeds their expectations: Henrietta Rix and Orlagh McCloskey, Co-founders, RIXO

12:45 Lunch and networking

13:45 Renew: Unleash your recommence potential: Tamara Zwart, Director of Renewal Operations, Bleckmann, Sophie Creamer, Partnerships Director, Happy Returns and Francesca Sieler, Global Marketing Director, Beyond Retro

15:00 Reimagining 'The Sessions'

15:00 Shake up the process with live selling and fit consultation: Priya Downes, Co-founder, Nudea

15:30 Elevate your customer experience and transform your returns process with a concierge style delivery service: Liam Young, CEO, Harper

16:00 Rethink returns through rental opportunities: Isabella West, Founder & CEO, Hirestreet

16:30 Coffee break

16:45 In Conversation with Caroline Rush, CEO, British Fashion Council

17:30 Closing remarks

17:35 Cocktails and Canapés

19:00 Close of Event

PLUS: more speakers to be announced soon.

VENUE ADDRESS: The Hoxton, 199-206 High Holborn, London WC1V 7BD LIVE! is FREE to attend and is open to senior leaders with decision-making responsibility including Senior manager, head of department, Director, VP and C-Suite / Founder from fashion brands and retailers.

Please email [email protected] if you would like to apply for a ticket. 


By sponsoring this event, you will benefit from the opportunity to directly interact with prospects or current customers, place you as a thought-leader on a topic that meets your business objectives via our carefully curated panel discussions, and give your brand valuable exposure to our highly engaged audience via our content and social channels.

To discuss sponsoring this event, please email [email protected]



In proud partnership with

You can also view our recent report "Gain a return on returns" here.


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