TheIndustry.fashion LIVE: Elevating the post-purchase experience

Join us on 23 April The Hoxton Holborn for TheIndustry.fashion LIVE: Elevating Post-Purchase Experience, where we will take a 360 degree look at the channels powering your customer's post-purchase experience.

We’ll explore:

• choice and cost of delivery options
• customer communications and post-purchase marketing
• customer support including AI can elevate the experience for your customer and your workforce
• Returns, refunds and exchanges and how you can maximise these channels
• Opportunities with packaging for improved experience and sustainable credentials

Speakers include:

Sarah Coonan, Managing Director Retail, Liberty

Harshini Patel​, Merchandising & Supply Chain Director, Seraphine

Jane Aylwin, Head of Finance, Henri Lloyd

Seb Villien, Digital Director, Smythson of Bond Street

Siebrand Wiltjer, Key Account Manager, Bleckmann

Tom Grafton, Co-founder, Recomme

Mary Fellowes, Founder of GreenWith Studio

More speakers to be announced soon

We will start the day at 09:30 with coffee and a light breakfast, followed by insightful presentations and panel discussions, as well as an interactive breakout session to enable attendees to share ideas and inspiration with their peers and leading experts in the market. You’ll also enjoy high-level networking during lunch and coffee breaks and the day will end at 15:15.

VENUE ADDRESS: The Hoxton Hotel, 199-206 High Holborn, London WC1V 7BD

TheIndustry.fashion LIVE is FREE to attend and is open to professionals from FASHION BRANDS AND RETAILERS ONLY.

REGISTER FOR YOUR COMPLIMENTARY TICKET HERE.

If you are a supplier, consultant or agency that wishes to benefit from the high-level networking and thought-leadership speaker opportunities, please email partnerships@theindustry.fashion for sponsorship information.

We reserve the right to refuse a ticket to anyone outside of these terms.

IMPORTANT INFORMATION ABOUT YOUR COMPLIMENTARY EVENT PASS

Thanks to the generous support of our partners, coupled with the expertise of our team, we’re able to stage regular, free-to-attend events for brands and retailers that will help shape their business strategies and inspire them for greater success.

We know plans can change, so if you find you are unable to attend, we’d appreciate as much notice as possible (preferably a minimum of 72 hours) so that we can release your seat for another guest as we do have limited capacity.

If you are unable to attend and have a suitable substitute from your company that you would like to send on your behalf, that’s great, please just email

felicity.teather@theindustry.fashion and let us know.

Our partners and our team are looking forward to welcoming you.

Should you have any questions, please email felicity.teather@theindustry.fashion

In proud partnership with