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Delivery start-up On the dot hits 500,000 evening deliveries

Tom Bottomley
03 February 2020

CitySprint’s delivery start-up, On the dot, has announced it has reached almost 500,000 deliveries for its Evening Delivery service for the 22 retailers, including John Lewis & Partners, Footasylum and Missguided, which have already signed up.

The service gives retailers the ability to offer their customers unprecedented convenience with additional delivery options that fit around their lives.

Commenting on the service, Karl Harwood, head of distribution and supply chain at Missguided, said: “Today, online shoppers expect their goods to be delivered quickly and with the best possible service. With On the dot’s evening delivery service we can provide our customers with the ultimate delivery convenience, with customers benefiting from improved notifications and real time courier GPS tracking.

“We are so delighted with the way in which the onboarding was handled and how the service is running, achieving a 98% delivery success rate within the 6-10pm time slot over the 2019 festive peak, that we are now working together on further enhancements — including extending the reach of our same day offering.”

Darren Taylor, business solutions director at CitySprint, added: “Retailers today need to put convenience at the heart of everything they do and provide a delivery service that can adapt to the customer and be integrated into their everyday life. Our new evening delivery service is a big hit as it can help our customers do just that.

“Uniquely underpinned by 10 years of data, our service can help retailers further enhance their customer experience — boosting them ahead of the competition by using delivery as an important differentiator to drive sales and growth.”

Depending on the location, customers in the UK can now order up until midnight and receive their goods the next day, between 6pm and 10pm, seven days per week, in addition to the same-day option already available.

With nearly 500,000 deliveries completed since launch, and approximately 4,000 deliveries being carried out per day, this new service, which launched last year, is expected to grow to a minimum of 10,000 deliveries daily in 2020 as more customers get on board.

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